Support

Our support plans are led by the engineers behind Event Store so you know you’re getting help from the experts. The plans come in a range of levels to suit your project status and requirements for support availability and response times.

Developer-led support plans from just $129 per month.

Our support plans are led by the engineers behind Event Store so you know you’re getting help from the experts. The plans come in a range of levels to suit your project status and requirements for support availability and response times.

Our customers on paid support also get access to commercial versions of Event Store, plus a range of operational tools to help with management and setup (see below for further details).

Choose a level of support to suit your needs

Pre-production

The ideal choice while still in development environments.

Next business day response
9am to 5pm, Monday to Friday

$129/mo paid annually

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Includes:

  • Commercial version
  • Developer support tickets

Production next day

Our standard level of support for production environments.

Next day response
9am to 5pm, 7 days a week

$599/mo plus $129/mo per cluster, paid annually

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Includes:

  • Commercial version
  • Developer support tickets
  • Production support tickets
  • Operational tools
  • Fix commitment

Production same day

For organizations that need same day response

Same day response
9am to 5pm, 7 days a week

$1199/mo plus $129/mo per cluster, paid annually

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Includes:

  • Commercial version
  • Developer support tickets
  • Production support tickets
  • Operational tools
  • Fix commitment

Enterprise

When you need 24×7 support and the fastest response times.

2- or 8-hour response
24 hours a day, 7 days a week

POA  

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Includes:

  • Commercial version
  • Developer support tickets
  • Production support tickets
  • Operational tools
  • Fix commitment
  • Custom builds

What's covered?

Customers on Event Store support plans get access to our online support ticketing system putting you in direct contact with the team of engineers behind Event Store, so you know you’re getting help from the experts.

We’ll help with any problems you encounter with event sourcing and your Event Store stream database, and either recommend modifications you can make to your implementation, or look to apply fixes in the code base.

Here's what's included on the various levels:

Pre-production
If you are still in a development environment or working on a proof-of-concept (PoC) event sourcing project with Event Store, this is the ideal level to give you non-urgent support if you need it.
Production
This is our standard level of support for live production environments of Event Store. It adds a set of operation tools as well as fix commitment and offers next-day or same-day SLAs.
Enterprise
Our top levels provide 24/7 support and the fastest response times for your business-critical Event Store environments. We offer either 8-hour or 2-hour SLAs and you get custom builds meaning we will provide a hotfix for any critical issues to get you back up and running as fast as possible.

How do the support plans work?

  • 1. Discuss

    Tell us about your project and support requirements

  • 2. Sign up

    We’ll help you choose the right level of support

  • 3. Billing

    You’ll get invoiced annually for your plan

  • 4. Account

    We’ll set you up with an account on our support portal

  • 5. Tickets

    Log in to create and see the progress of your tickets

Also included - commercial version of Event Store

In addition to the support, paid support plan customers get access to the commercial version of Event Store which includes a number of operational tools to help with management and setup.

Operational tools

All operating systems
  • Authentication via a LDAP Authentication plugin
  • CLI administration tool
    • Perform backups and restores
    • Manage projections
    • Manage persistent subscriptions
    • Perform administrative tasks such as scavenge
  • Correlation and causation
    • Visualize event flows in the UI if you use the correlation/causation ID pattern
  • Manager nodes in high availability mode
    • When running more than one node as a cluster, you can include manager nodes to help with determining state and supervise database nodes
    • Participate in the cluster gossip
    • Act as a watchdog for database nodes
    • Provide a point of cluster access for clients
    • Run as a native service on Windows
Windows
  • Windows Manager
    • Run Event Store as a Windows service
    • Acts as a supervisor for an Event Store node running under Windows
Linux (Ubuntu/CentOS/Amazon Linux 2/Oracle Linux 7)
  • DEB/RPM Packages that includes
    • Upstart scripts for supervising Event Store nodes